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*Please note that all purchases made in store and online are final sale. No refunds, no returns and/or no exchanges of any kind are permitted. The formal wear industry is in such high demand, and we truly hope that every single customer loves their purchase. Therefore, returns, exchanges and refunds cannot be authorized. This is a very common policy across all bridal, prom and formal wear shops. Thank you for supporting our small business and we appreciate your understanding of our policy!

Signature - By checking the box or completing your invoice payment to accept these terms and conditions, you are taking action equivalent to signing a credit card or in store receipt for the payment of goods. Our return policy states all sales are final. No refunds, no returns and/or no exchanges of any kind are permitted. Please see our ‘Online Sales Policy’ or ‘Returns’ page for further details. 

Cancellation - Due to the nature of the products being sold on this site, we cannot offer refunds, returns and/or exchanges. Orders cannot be cancelled with our store or the manufacturer once they have been placed. Please be sure to choose the correct size and color before you complete the transaction on this site. We are not responsible for improper sizing or color variations.

Billing - Online orders can be charged via Visa, Mastercard, Discover, American Express or debit/bank card. The billing address is recommended to match the shipping address. Please be sure to include an active phone number at checkout in the case of billing questions regarding shipping address and or charges. Please note that 6% Pennsylvania Sales Tax will be added to the total invoice.

Delivery - Please note that not all dress sizes and colors are in-stock at all times from our storefront and the manufacturers warehouse. On occasion, Celestial Brides & Prom will request the manufacturer to ship an item directly from their warehouse if it is not in stock at our storefront. Should said item be ordered from the manufacturer, we will provide you with an approximate ship date. On occasion, due to circumstances beyond our control, the manufacturer cannot deliver a gown, we will contact you as soon as possible.  UPS Ground shipping is available for FREE to all Continental US States. UPS Overnight, 2nd Day, 3rd Day, or shipping to Alaska and/or Hawaii, is available at an additional charge.